Description
In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. CCTA, renamed the Office of Government Commerce (OGC) maintains the library and releases all updated related to ITIL.
What is ITIL Foundation certification?
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
What are the course objectives?
ITIL Foundation training is the first step the in the ITIL certification path and is designed to ensure you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management, including ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.
What Skills will you learn?
By the end of this ITIL Certification training you will:
- Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam
- Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
- Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
- Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes
- Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes.
- Align IT services with the needs of your organization
Why get an ITIL Certification?
ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change
Who should take this ITIL Foundation Certification Course?
Training is primarily intended to
- Help IT architects,
- IT planners,
- IT consultants,
- IT audit or security managers, and
- Anyone interested in enhancing the quality of IT service management.
ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for:
- IT Managers/Support Teams
- IT Architects, Planners and Consultants
- System Administrators/Analysts
- Operations Managers
- Database Administrators
- Service Delivery Professionals
- Quality Analysts
- Application Management Team/Development Team
- Process Owners/Practitioners
Prerequisite
Basic IT knowledge required
Delivery Method:
Instructor-Led Online Training
Duration
1 Months/ 5 Days (Boot Camp)
